Terms of Service

At Sham Designs, we pride ourselves on the craftsmanship and quality of our handmade products. Each item is meticulously created, ensuring that it meets our high standards of excellence. Due to the unique nature of handmade goods, we have established a specific refund and return policy that reflects the individuality of our products.

Our policy is designed to provide clarity and assurance to our customers while maintaining the integrity of our handmade offerings. As such, we do not accept returns or exchanges for items purchased, except in cases where there is a manufacturing defect. This policy is in place to uphold the value of the artisanal work that goes into each product.

In the event that you receive a product with a manufacturing defect, we encourage you to contact our customer service team within 14 days of receiving your order. Please provide detailed information regarding the issue, including photographs if possible, to facilitate a thorough review of your claim. Our team will assess the situation and determine the appropriate course of action, which may include a replacement or a refund at our discretion.

It is important to note that minor variations in color, texture, and design may occur due to the handmade nature of our products. These variations are not considered defects but rather a testament to the uniqueness of each item. We believe that these characteristics enhance the charm and individuality of our products.

We recommend that customers carefully review product descriptions and images prior to making a purchase to ensure that the item meets their expectations. Our commitment to transparency is paramount, and we strive to provide accurate representations of our products to assist in your decision-making process.

By purchasing from Sham Designs, you acknowledge and agree to our refund and return policy as outlined above. We appreciate your understanding and support of our handmade brand, which allows us to continue creating high-quality, luxurious products for your enjoyment.